Expert Support

“Great at helping understand the system.”

—PM, CRESA

“A tremendous partner.”

—Ania L., OTJ

20,000+ cameras maintained in The District

15+ yrs maintaining D.C.’s security cameras

We want your technology infrastructure and systems to continue to work for you long after deployment.

Our support solutions ensure that you have everything you need to keep things running smoothly and also adapt and grow with you as your needs change.

IT Support

Our managed IT experts support the complete product lifecycle with customized, tiered support services. We offer system-specific expertise, strategic roadmapping, vendor management, and product recommendations. Our team is always available to assist from deployment through maintenance, decommissioning, and upgrading.

Staff Augmentation

Our Staff Augmentation services provide flexible, scalable workforce solutions with specialized talent who seamlessly integrate into your operations. We match skilled professionals to your specific needs, supporting you from onboarding through project completion whether filling gaps or supplementing your existing team.

AV Support

After project completion, our service team offers consultation, remote support, and onsite troubleshooting. Our highly trained Support Staff and Technicians provide prompt, professional service with tailored post-project solutions for your AV needs, ensuring seamless system operation for years to come.

Security Systems Maintenance

We provide enterprise-level maintenance and sustainment services for security systems, including access control and camera systems. Our team has been supporting and maintaining 20,000+ cameras in Washington, DC for over fifteen years, and handles access control for several hundred DC government buildings.

Services

Design, Deployment,
Maintenance and Remote Support

Help Desk
Multi-level technical assistance for prompt resolution of user challenges
IT Service Management
Streamlined issue tracking and resolution through automated workflows
IT Systems Maintenance
Proactive and responsive system care keeping your technology reliable
User Device Management
Efficient endpoint control and updates across your device ecosystem
Data Backup & Recovery
Robust data protection ensuring business continuity and quick recovery
Cybersecurity Event Auditing
Continuous security oversight with detailed threat analysis and logging
Cybersecurity Incident Detection
Rapid identification and mitigation of potential security threats
Staff Augmentation
Skilled technology professionals supplementing your existing team
Security System Maintenance & Sustainment
Ongoing support keeping security infrastructure at peak performance
24/7 NOC
Round-the-clock network operations center monitoring your security